Privacy Policy

We respect your privacy and protect the information you provide when using Q Bakery and its ordering and delivery services.

Information we collect

• Your name and phone number or email address to create your account and contact you.
• Delivery address, city, and notes needed to prepare and deliver your order.
• Products, options, quantities, and previous order details.
• Device and notification information when enabled, to improve the service and send order updates.
• Payment details handled by the approved payment provider. We do not request or store your full card number or security code on our systems.

How we use your information

• To confirm, prepare, deliver, and communicate with you about orders.
• To manage your account, cart, favourites, and customer support.
• To send order-status notifications and offers according to your settings.
• To prevent fraud and improve our products, app, and services.

Sharing information

We share only the information necessary with Q Bakery staff, delivery drivers, payment providers, and technical service providers to complete your order. We do not sell personal data. We may disclose information when required by law or to protect our rights and users.

Retention and security

We retain information for as long as needed to provide the service and meet legal requirements. We use reasonable technical and organizational safeguards, but no online transmission can be guaranteed to be completely secure.

Your rights

You may request correction, update, or deletion of your information or account unless the law prevents it or we need the information to process an order or resolve a dispute. Contact us at info@qbakery.ps.

Cookies and notifications

We may use cookies or similar technologies to maintain your session, save your cart, and improve your experience. You can control notifications in your device settings; disabling them may prevent immediate order updates.

Children and changes

The service is intended for people able to enter into a legal agreement. Where applicable, a parent or guardian should use the account. We may update this policy when the service changes and will publish the new version on this page.