Returns and Refunds Policy

Because our products are fresh food prepared to order, food cannot be returned or exchanged after preparation has started or after delivery because of a change of mind or taste preference.

When to contact us

Contact us within 24 hours of receiving your order if an item is missing, incorrect, visibly damaged, or has a quality problem. Send the order number, clear photos, and a description to info@qbakery.ps.

Wrong or missing items

After review, we may send the correct item or refund the value of the missing or incorrect item, depending on the case. Do not dispose of a damaged item before we ask you to; we may need photos or collection for verification.

Cancellations

You may request cancellation by contacting us immediately before preparation begins. Once preparation has started, cancellation or a refund may not be possible. If Q Bakery cancels an order because an item is unavailable or delivery is not possible, we will refund the amount paid for the order or affected part.

Refunds

When approved, refunds are made to the original payment method where available. A payment provider may take several business days to process the refund. Delivery fees are generally not refunded unless the issue was caused by us.

Exceptions

Returns are not accepted for products that have been consumed, stored improperly, or customized at the customer's request, or for late claims without an accepted reason. This policy does not affect any mandatory rights provided by law.